“On behalf of my partners and myself, we’d like to thank you for the professional and efficient way you handled our flood claim in our warehouse.
You did an excellent job on our behalf and saved us many hours of detail work.
I will gladly recommend your services to all persons who need your help and expertise.
You did an excellent job on our behalf and saved us many hours of detail work.
I will gladly recommend your services to all persons who need your help and expertise.
Philip LernerFloorcraft
“We were very pleased with the results that were received by working with your organization and our fire loss. Your organization helped us to receive a substantial payment from the insurance company in a relatively short period of time.”
Michael E. Nash, GMCalifornia Cooperative Creamery
“In re your services on the fire damage at 381 Turk Street, this letter constitutes a commendation for your prompt and efficient service in handling the claim with the carrier with professionalism and dispatch.
We would feel very comfortable in recommending your services to any of the various partnerships on which we are associated as general or limited partner.”
We would feel very comfortable in recommending your services to any of the various partnerships on which we are associated as general or limited partner.”
John K. Stewart, Pres.The John Stewart Company
“It is clear from the final settlement that your services were invaluable. Our thanks are not only for the amount of money recouped, but also for the time you took to share information and to support us through a difficult time.”
Nan Diane SchlosbergWomen’s Building of the Bay Area
“I can say unequivocally that without Mr. Fratkin's excellent assistance, First Union would never have received such a favorable settlement or such substantial property and business interruption payments. Mr. Fratkin is totally conversant with the commercial insurance field, adjusting major losses, the various types of insurance coverage which are available, arguments to justify why coverage should be afforded and how to deal with an insurance company's adjustment division.
I also know, since our loss took over 1½ years to resolve, that Mr. Fratkin will stand by your side through an engagement no matter how long it lasts (including litigation). Finally, Mr. Fratkin maintains an excellent level of communication with the client at all times and is very thorough in his record keeping, which, in our case, was recently very helpful with regard to a particular problem.”
I also know, since our loss took over 1½ years to resolve, that Mr. Fratkin will stand by your side through an engagement no matter how long it lasts (including litigation). Finally, Mr. Fratkin maintains an excellent level of communication with the client at all times and is very thorough in his record keeping, which, in our case, was recently very helpful with regard to a particular problem.”
William L. Arnold, Assistant General CounselFirst Union Real Estate Investments
“I want to thank you and your company for the businesslike way you handled our claim. Without your experience, I know our claim would have been held up at least another two months.
The first day I came to your office you immediately took charge and went through everything in such a businesslike manner, and then we were on the site where the fire occurred that same day. You are a typical New Yorker—you move fast and cover every detail.”
The first day I came to your office you immediately took charge and went through everything in such a businesslike manner, and then we were on the site where the fire occurred that same day. You are a typical New Yorker—you move fast and cover every detail.”
Ronald J. KeenanPacific Automotive
“I experienced a fire on a three-story hotel in Richmond, California several years ago. Mark contacted me at that time. I ultimately contracted with them to handle the claim for me, on the theory that they knew one hell of a lot more about insurance than I did and that it was to their direct interest to receive the biggest settlement possible. Also, my time is valuable, which I felt I could save. I also had the final say as to settlement, plus the services of my attorney Bob Barbagelata to review where necessary.
Final result: I received full settlement. There is no question that the insurance carrier would have “skated me around” if I had not had the services of one who understands where all the “cracks” are in the insurance game. Also, I lost no time and no stress.”
Final result: I received full settlement. There is no question that the insurance carrier would have “skated me around” if I had not had the services of one who understands where all the “cracks” are in the insurance game. Also, I lost no time and no stress.”
John H. Kockos
“Your help in adjusting our recent fire loss is deeply appreciated by our Club’s Board of Directors and me personally. We feel that the net cash to us was increased substantially through your efforts.
We regret we did not enlist your services immediately but waited until after our preliminary settlement conference with Hartford’s adjuster.
Mark, our Board of Directors is happy to recommend you to anyone facing a fire loss and would welcome discussing our experience with others who may wish to share it.”
We regret we did not enlist your services immediately but waited until after our preliminary settlement conference with Hartford’s adjuster.
Mark, our Board of Directors is happy to recommend you to anyone facing a fire loss and would welcome discussing our experience with others who may wish to share it.”
Jack Lansman, TreasurerBelmont Country Club
“Your prompt and professional attention to this claim combined with your efficient collection and presentation of essential loss evidence was impressive. I came to discover that a good deal of specialized experience not possessed by most property owners is required to properly adjust these claims.
My regret is that I did not call you in immediately instead of allowing the covering insurance company to first value the loss.
Your assistance resulted in a measurably better offer than was first presented.”
My regret is that I did not call you in immediately instead of allowing the covering insurance company to first value the loss.
Your assistance resulted in a measurably better offer than was first presented.”
Robert E. Formichi, Esq.
“The professional manner in which you handled our claim, and your astute knowledge of the technicalities of the insurance policy, greatly benefited our interest. Your ability to negotiate without leaving any rock unturned along with the numerous experts you had for the various portions of our claim was certainly reflected in our final contents and business interruption settlements.”
Peter Akers, Pres.Basic Tool & Supply Co.
“I met with the insurance company people numerous times during the first ten days. I thought they were on my side and were there to help me in any way possible. I gave them everything and anything they wanted to know or asked me to provide them.
Almost too late, I then started hearing from others who had been through similar situations and were kind enough to share their experiences with me. I eventually met with a public adjuster, Mark Fratkin. He convinced me to take another look at who should take care of my claim for me.
In merely three days, Mr. Fratkin made a difference of over $750,000. By reclassifying certain purchases, he had the insurance company agreeing to pay for replacement equipment as an expense rather than as a replacement of the damaged equipment. The $750,000 will essentially turn into pure profit.
Quite frankly, it feels pretty good to see some of all those premium dollars coming back to work for me. I realize now that my biggest mistake was not investing my time to hear the “other side of the story” from a public adjuster right from the start.”
Almost too late, I then started hearing from others who had been through similar situations and were kind enough to share their experiences with me. I eventually met with a public adjuster, Mark Fratkin. He convinced me to take another look at who should take care of my claim for me.
In merely three days, Mr. Fratkin made a difference of over $750,000. By reclassifying certain purchases, he had the insurance company agreeing to pay for replacement equipment as an expense rather than as a replacement of the damaged equipment. The $750,000 will essentially turn into pure profit.
Quite frankly, it feels pretty good to see some of all those premium dollars coming back to work for me. I realize now that my biggest mistake was not investing my time to hear the “other side of the story” from a public adjuster right from the start.”
Advanced Printed Circuit Technology
“Sunday morning I returned from my shop and was sitting concerned that the insurance company might miss something, or I would not remember to tell them something, and that I would find out about it six months later when it would be too late.
Just then the telephone rang and it was Mark Fratkin. He talked to me for five minutes about my problem and asked if I would hear him out for an hour at my convenience. I said that I would. He asked when, and I replied “right now.” He said he would be there in an hour, apologizing that he would not have a tie on.
The tie was the least of my worries then, and Mark has done a great job on this whole situation. He kept after it when the going was tough and he obtained a fair settlement for us.”
Just then the telephone rang and it was Mark Fratkin. He talked to me for five minutes about my problem and asked if I would hear him out for an hour at my convenience. I said that I would. He asked when, and I replied “right now.” He said he would be there in an hour, apologizing that he would not have a tie on.
The tie was the least of my worries then, and Mark has done a great job on this whole situation. He kept after it when the going was tough and he obtained a fair settlement for us.”
James Dunlop, PresDunlop Manufacturing
“How can one thank you for being in the right place at the right time—you were there with compassion, understanding, and the best analytical mind for business and figures that I have ever encountered.
Having you and your company served as the light to keep our family going through the tunnel of destruction and devastation that surrounded us.
Your serve as a constant reminder that right, truth, perseverance, and a minority of individuals still survive, exist, and win in today’s business environment.
The monetary recovery of our loss is a true tribute to you and your company.”
Your serve as a constant reminder that right, truth, perseverance, and a minority of individuals still survive, exist, and win in today’s business environment.
The monetary recovery of our loss is a true tribute to you and your company.”
Sue Ann BrownRiver Road Ranch
“A few hours later, after meeting with the insurance company adjuster and my own agent, I realized that neither of them really cared what happened to me.
When this devastation occurred, I thought I could handle the negotiations myself. How wrong I was. With your expertise and the help of all your specialists, you were able to keep me in operation. Without your aid, I have no doubt I’d be out of business today.
Your involvement in my claim enabled me to carry on my day-to-day operations while you haggled with the “enemy.” And you know that I really mean that.
It appeared as if the company tried every trick in the book to underpay my loss—but you were too smart to let them.”
When this devastation occurred, I thought I could handle the negotiations myself. How wrong I was. With your expertise and the help of all your specialists, you were able to keep me in operation. Without your aid, I have no doubt I’d be out of business today.
Your involvement in my claim enabled me to carry on my day-to-day operations while you haggled with the “enemy.” And you know that I really mean that.
It appeared as if the company tried every trick in the book to underpay my loss—but you were too smart to let them.”
Joe Arrighi, Pres.Patio World
“Bernie and I really appreciate the work you and your organization have done for us since the fire that destroyed our home.
The greatest benefit to us has been that you continued negotiations with the insurance when we were under stress and felt like settling for any amount just to get it over.
We further appreciate your patience and many phone calls and advice to get things worked out. I felt at the beginning that working together from such a distance would be incredibly difficult, but the coordination went very smoothly.”
We further appreciate your patience and many phone calls and advice to get things worked out. I felt at the beginning that working together from such a distance would be incredibly difficult, but the coordination went very smoothly.”
Emmett G. AndersonBernice Podel, Ed.D.
“I met with the insurance company people numerous times during the first ten days. I thought they were on my side and were there to help me in any way possible. I gave them everything and anything they wanted to know or asked me to provide them.
Almost too late, I then started hearing from others who had been through similar situations and were kind enough to share their experiences with me. I eventually met with a public adjuster, Mark Fratkin. He convinced me to take another look at who should take care of my claim for me.
In merely three days, Mr. Fratkin made a difference of over $750,000. By reclassifying certain purchases, he had the insurance company agreeing to pay for replacement equipment as an expense rather than as a replacement of the damaged equipment. The $750,000 will essentially turn into pure profit.
Quite frankly, it feels pretty good to see some of all those premium dollars coming back to work for me. I realize now that my biggest mistake was not investing my time to hear the “other side of the story” from a public adjuster right from the start.
I firmly believe that had I hired Fratkin from day one, I would have reduced my work hours spent on this at least fifty percent during those first critical weeks.
Yes, I have a comptroller, accountants, attorneys, production managers, and others more than capable for my normal business negotiations. I found out the hard way that an insurance negotiation is very specialized. It requires not only specific negotiating skills with insurance issues but also technical expertise.”
Almost too late, I then started hearing from others who had been through similar situations and were kind enough to share their experiences with me. I eventually met with a public adjuster, Mark Fratkin. He convinced me to take another look at who should take care of my claim for me.
In merely three days, Mr. Fratkin made a difference of over $750,000. By reclassifying certain purchases, he had the insurance company agreeing to pay for replacement equipment as an expense rather than as a replacement of the damaged equipment. The $750,000 will essentially turn into pure profit.
Quite frankly, it feels pretty good to see some of all those premium dollars coming back to work for me. I realize now that my biggest mistake was not investing my time to hear the “other side of the story” from a public adjuster right from the start.
I firmly believe that had I hired Fratkin from day one, I would have reduced my work hours spent on this at least fifty percent during those first critical weeks.
Yes, I have a comptroller, accountants, attorneys, production managers, and others more than capable for my normal business negotiations. I found out the hard way that an insurance negotiation is very specialized. It requires not only specific negotiating skills with insurance issues but also technical expertise.”
Herbert Bell, Pres.Advanced Printed Circuit Technology
“This is to thank you formally for the fine job you did in handling the fire loss on Shaw Avenue for Al.
The amount of the settlement received and the length of time it took you to get us the money (2+ months) both surprised and pleased us.”
The amount of the settlement received and the length of time it took you to get us the money (2+ months) both surprised and pleased us.”
Steve BealsPearson Realty
“Frankly, I have to admit that when you first called regarding my fire loss in my 88 unit complex in Palo Alto I was quite skeptical, however, I am aware of the problems that arise in large insurance claims and your assistance meant one less problem for me.
I was thoroughly impressed with your knowledge and expertise. The settlement I received from Maryland Casualty was far beyond what I could have negotiated and your service proved prompt and efficient. This was the first time I feel the "small print" on my policy was ever used to my advantage.”
I was thoroughly impressed with your knowledge and expertise. The settlement I received from Maryland Casualty was far beyond what I could have negotiated and your service proved prompt and efficient. This was the first time I feel the "small print" on my policy was ever used to my advantage.”
Terry L. Bogart
“Had we tried to settle this loss on our own, it would have been drawn out for months in addition to having to invest long countless hours of frustrating bidding and hassling.
Everything you represented yourselves to do, from the beginning, you did. You certainly earned your fee.”
Everything you represented yourselves to do, from the beginning, you did. You certainly earned your fee.”
Mark DueringDeveloper
“As you are aware, we first endeavored to handle the loss ourselves. However, it soon became clear from our discussions with the insurance company that we were at a disadvantage and needed to bring in somebody who could deal with the insurance company on the same level of information and competency.
Upon our meeting with you and after outlining the status of our loss, you immediately grasped the situation and problems and proceeded forthwith with the proper steps to effect a fair settlement. The measure of your success in this regard is evidenced by the recovery we received as compared to the last figures we had from the insurance company. Your expertise and efficiency were vital factors in our recovery.”
Upon our meeting with you and after outlining the status of our loss, you immediately grasped the situation and problems and proceeded forthwith with the proper steps to effect a fair settlement. The measure of your success in this regard is evidenced by the recovery we received as compared to the last figures we had from the insurance company. Your expertise and efficiency were vital factors in our recovery.”
Robert A. Dobbins, Esq.
“Our final settlement was substantially more than I had planned on thanks to your efforts and professionalism.
Thirty years experience in the business community did not prepare me for the fire loss we suffered. In retrospect, I am convinced we saved thousands of dollars because of your knowledge and expertise in dealing with our insurance company.”
Thirty years experience in the business community did not prepare me for the fire loss we suffered. In retrospect, I am convinced we saved thousands of dollars because of your knowledge and expertise in dealing with our insurance company.”
Bill Clark
“Frankly, it would have been well nigh impossible for me alone to prepare adequate and fair estimates of all phases of my loss. With your expert assistance, claims of loss were prepared in a most professional manner and at a great saving of my time and effort. In addition, your services resulted in minimizing the trauma associated with the losses I had suffered.
Furthermore, I want to compliment you on your conduct of the negotiations with my insurance carrier. There is no doubt in my mind that your superior knowledge and expertise in this area were of inestimable value in maximizing the settlements I received from them.”
Furthermore, I want to compliment you on your conduct of the negotiations with my insurance carrier. There is no doubt in my mind that your superior knowledge and expertise in this area were of inestimable value in maximizing the settlements I received from them.”
William P. Hines, Esq.
“Lois and I want to express our deepest appreciation for all your help, assistance and expertise in reaching a most substantial settlement with a most difficult insurance company. Farmers Insurance did not make our lives too happy for the past five months, but with your persistence and know-how the settlement was more than we could have received if we had handled the claim on our own.”
Fred Travalena